VCC & payments

For any issues with virtual credit cards and payments at hotels.

Pre-check-in

For any issues or requests related to bookings before the date of check-in.

Instant helpdesk

For any immediate issues that arise during check-in or in destination.

+1 (518) 800 - 4989

Post-check-in

For support or concerns after the guest has checked out.

Escalations

For any escalations that remain unresolved after 7 days or if SLAs are not met, despite contact.